Ordered a pond pump which was required urgently and so paid for Express Next Day Delivery.The item did not arrive next day and so I contacted Swell. Their follow up customer service was extremely poor and I ended up raising a formal complaint. I had to chase a response several times as they failed to respond to the points I had raised. Eventually they refunded the express delivery fee which to my mind was WHOLLY INADEQUATE in view of their failure to ensure next day delivery, the considerable inconvenience caused in responding to my query and very poor & inadequate complaint handling process.They also promised in several of their emails to contact me directly to discuss the complaint however, over 4 weeks later this has still not happened ! !
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Pet Supplies at sale prices with free delivery options from Swell Pets, UK's leading online pet product superstore.
