Review Time
I purchased a pump in April. It failed in early June. I contacted Swell via email on the 15th June. I received the automated response stating that they would be in touch within 48 hours. Had not heard anything all week. I decided to call, in a queue for 20 mins, finally got through to someone, started talking and they cut me off. Tried to message them on face book messenger, but that is not monitored by customers service. Do not waste you time and effort with this company!
I purchased a pump in April. It failed in early June. I contacted Swell via email on the 15th June. I received the automated response stating that they would be in touch within 48 hours. Had not heard anything all week. I decided to call, in a queue for 20 mins, finally got through to someone, started talking and they cut me off. Tried to message them on face book messenger, but that is not monitored by customers service. Do not waste you time and effort with this company!
If I could give 0 I would !I purchased a UV lamp in March and it was not working properly. I returned and they eventually returned it, supposedly all in working order. I could not try it out as they had not returned the lead. I had a speedy return of the lead but the product now does not work at all! They have jammed the bulb in which was the original issue (becoming unloose) so I cannot even test if it the bulb. I have asked again for I refund which I requested initially . Don’t seem to be forthcoming wi5 refunding faulty goods! Would not use this company again!
If I could give 0 I would !I purchased a UV lamp in March and it was not working properly. I returned and they eventually returned it, supposedly all in working order. I could not try it out as they had not returned the lead. I had a speedy return of the lead but the product now does not work at all! They have jammed the bulb in which was the original issue (becoming unloose) so I cannot even test if it the bulb. I have asked again for I refund which I requested initially . Don’t seem to be forthcoming wi5 refunding faulty goods! Would not use this company again!
Ordered a pond pump which was required urgently and so paid for Express Next Day Delivery.The item did not arrive next day and so I contacted Swell. Their follow up customer service was extremely poor and I ended up raising a formal complaint. I had to chase a response several times as they failed to respond to the points I had raised. Eventually they refunded the express delivery fee which to my mind was WHOLLY INADEQUATE in view of their failure to ensure next day delivery, the considerable inconvenience caused in responding to my query and very poor & inadequate complaint handling process.They also promised in several of their emails to contact me directly to discuss the complaint however, over 4 weeks later this has still not happened ! !
Ordered a pond pump which was required urgently and so paid for Express Next Day Delivery.The item did not arrive next day and so I contacted Swell. Their follow up customer service was extremely poor and I ended up raising a formal complaint. I had to chase a response several times as they failed to respond to the points I had raised. Eventually they refunded the express delivery fee which to my mind was WHOLLY INADEQUATE in view of their failure to ensure next day delivery, the considerable inconvenience caused in responding to my query and very poor & inadequate complaint handling process.They also promised in several of their emails to contact me directly to discuss the complaint however, over 4 weeks later this has still not happened ! !
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