Another company I will never use again. I ordered a wedding cake stand for my daughter’s wedding cake. The baker got all measurements and such and cake was approved. I ordered, and they shipped it. They used UPS which say they delivered at my front door! I have a huge sign hanging on my door saying leave packages under back porch! My house is on a busy street and they used to leave packages literally on the steps! I got home and no package I called UPS. the driver said he didn’t remember a sign on the door, no way you can miss it. The driver said he would drive to my house and verify that’s where it was left. He apologized said he never noticed the sign in my door, this threw a flag for me! I’m thinking he left it at the wrong house. They took no picture to verify and pulled his said he was BY MY HOUSE! He parked on the road so means he could have dropped it at any of the houses near me. I checked with neighbors of course no one got a package for me. UPS agrees they are in the wrong for whatever reason driver ignored the sign and left package where he should not have. I contacted tablecloth company and let them know how dire I need this stand the wedding is in less than a week and they need the stand by this Monday. Their response we’re sorry nothing we can do if we can replace it may take up to 10 days. BS! They took my money, they know the shipper they chose made a mistake they know my daughters big day os coming up and part of that big day is the centerpiece which is the cake now I’m in a bind no cake stand! They do not care. I’d ups is saying to file a claim and admit the driver was wrong why can’t they send another one to ensure this big day doesn’t have this hiccup, NA they don’t care they have my money and could care less. I WILL NEVER BUY FROM THEM AGAIN! Beware of these people.
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