www.tapcohomedry.com

Bad company

-EDIT: On 31/07/2025 Tapco wrote an untrue reply. I am prepared to show the evidence to any independent party and authorities.Tapco (ISO 9001 and PCA certified), did 'not intentional' mistakes: a wrong survey around a ('not uncommon') hidden pipe, unprepared and unprofessional to handle a leak, asked the client to pay the plumber due to their mistakes, put pressure to pay and drop the complaint against consumer law, replied as their policy is more important than the law (consumer and building), possibly not respecting building standards plastering a safety cavity, crucially refused to confirm their plastering around the pipe is at building standards (their guarantee does NOT confirm that) and refused to make the survey fee claimable by the insurance.The reader should judge if the points can be defined as 'not intentional'.Specifically:1)If the pipe 'coming from the upstairs flat', Tapco plaster my wall, none else.2)Tapco did confirm in writing and admitted it is 'NOT UNCOMMON' having hidden pipe in the wall and there was a stain (as per images).3)Their operative did NOT call the plumber 'immediately' as I (the client) was soaking wet for hours to stop the leak (1.5-2hrs!).. Only after showing incompetence and unprofessional behaviour (operative without the right equipment for a leak and insulting the client), Tapco called the plumber.4)Tapco was so sorry ('apologise multiple times'), that sent soon after the plumber invoice asking me to partially pay it ... On top of their (wrong) survey fee! It's their way to apologise apparently.5)I refused to pay the plumber invoice: it was NOT a 'goodwill gesture', 'at their own expense'. TAPCO LITERALLY TRIED TO MAKE THE CLIENT PAY THEIR MISTAKES YET PRETENDING 'GOODWILL'.6)the Lunagas plumber left BEFORE Tapco did its plastering: how does the plumber even know what Tapco did AFTER he left? They did wrong plastering filling a safety cavity, the plumber did not 'advise' on nor his responsability.7)Tapco asked the plumber to write a statement to testify his plumbing was done at standards in the attempt to cover its plastering mistake (nothing to do with plumbing).8) Tapco, although have been asked multiple times, REFUSED to write a statement for their specific job quality as the plumber did.9) The client,me, had to ask to specifically sign the position of the pipe otherwise Tapco would lose the position evidence.10)Tapco put 'pressure' to pay immediately threating 'debt collection and interest of 4%' and to drop my complaint (against consumer law rights): This is not 'prioritising my concerns'.11) Tapco REFUSED (in writing) the survey fee claimable by the insurance.12) A '10 years guarantee' does not state that the work was done at building standards; it is a conditional warranty focused on treatment (damp) efficacy, not on workmanship quality or compliance.13) Tapco, to this day, REFUSED to write a statement on the quality of their work at building standards.---Bad company, completely unprofessional and likely not respecting building standards (they self admitted in an email). Especially avoid if you need to claim an insurance (I did pay in protest and without prejudice for further claims and reporting to authorities). They should be reported especially as they are PCA and ISO 9001 certified (which mandate higher standards). Things you should know if you consider them (I can provide evidence for the below in case necessary for others):-Their survey completely missed (not ever mentioned) a pipe under a visible water stain in the wall-When they hit a pipe in the wall, they are completely unprepared with no equipment to handle potential flooding (pipe, caps), they panic, swearing to the client and pretending it is the client fault (and pipes in wall are common occurrence)-In their work they do not follow building practice and, when asked to redo a part of the work according to recognised standards, they refused. They issue a 'warranty' at 'a standards' self defined (not the statutory standards level).-They do not take any responsability whatever they break in the house and it is always clients fault including 'the client should tell us to work at building standards'-They put 'pressure' on the client to pay immediately threating 'debt collection and interest of 4%' and against consumer law that gives the client the possibility to contest thier work especially serious quality fault within at least 14 days-they refused to make an invoice claimable by insurance because 'this would not work for our accounts'-As they are in PCA certified, due to the above, they are likely in breach of many of the Code of Practices and Conduct (including to respect ALL the building regulations and statutory laws).

Date of experience: Jul 01, 2025