Review Time
From the first quote to the last piece of plastering the Tapco were very professional and really pleasant people to deal with. The quote was comprehensive and well presented. The removal of the old wall plaster as low dust and noise as these things can be, The tanking and replastering was very neatly done. I would defintely recommend them,
Tapco have recently treated a very extensive damp issue in my Victorian flat. The guys working on site were both professional and friendly and the work has been completed to a good standard.Big thanks to Mimi who works in the office - she was quick to respond to all of my questions and it was a pleasure dealing with her.
Tapco recently installed a sump pump here over 3 days as the first stage of work to address the damp problem. Paul did an excellent job on this. My experience with the firm has been very positive, from Peter’s initial visit and Brian’s survey to follow-up contact with the office, where everyone I’ve spoken to has been really helpful.The Tapco team’s professional and friendly approach has made everything run smoothly. I highly recommend them.
TAPCO Homedry are outstanding from initial survey through to completion and after care. Excellent communication, professional and respectful. A special mention for Mack and Gregg who worked like Trojans to complete the job within the estimated timeframe and left my property clean as a whistle. Highly recommended and thank you to all concerned.
-EDIT: On 31/07/2025 Tapco wrote an untrue reply. I am prepared to show the evidence to any independent party and authorities.Tapco (ISO 9001 and PCA certified), did 'not intentional' mistakes: a wrong survey around a ('not uncommon') hidden pipe, unprepared and unprofessional to handle a leak, asked the client to pay the plumber due to their mistakes, put pressure to pay and drop the complaint against consumer law, replied as their policy is more important than the law (consumer and building), possibly not respecting building standards plastering a safety cavity, crucially refused to confirm their plastering around the pipe is at building standards (their guarantee does NOT confirm that) and refused to make the survey fee claimable by the insurance.The reader should judge if the points can be defined as 'not intentional'.Specifically:1)If the pipe 'coming from the upstairs flat', Tapco plaster my wall, none else.2)Tapco did confirm in writing and admitted it is 'NOT UNCOMMON' having hidden pipe in the wall and there was a stain (as per images).3)Their operative did NOT call the plumber 'immediately' as I (the client) was soaking wet for hours to stop the leak (1.5-2hrs!).. Only after showing incompetence and unprofessional behaviour (operative without the right equipment for a leak and insulting the client), Tapco called the plumber.4)Tapco was so sorry ('apologise multiple times'), that sent soon after the plumber invoice asking me to partially pay it ... On top of their (wrong) survey fee! It's their way to apologise apparently.5)I refused to pay the plumber invoice: it was NOT a 'goodwill gesture', 'at their own expense'. TAPCO LITERALLY TRIED TO MAKE THE CLIENT PAY THEIR MISTAKES YET PRETENDING 'GOODWILL'.6)the Lunagas plumber left BEFORE Tapco did its plastering: how does the plumber even know what Tapco did AFTER he left? They did wrong plastering filling a safety cavity, the plumber did not 'advise' on nor his responsability.7)Tapco asked the plumber to write a statement to testify his plumbing was done at standards in the attempt to cover its plastering mistake (nothing to do with plumbing).8) Tapco, although have been asked multiple times, REFUSED to write a statement for their specific job quality as the plumber did.9) The client,me, had to ask to specifically sign the position of the pipe otherwise Tapco would lose the position evidence.10)Tapco put 'pressure' to pay immediately threating 'debt collection and interest of 4%' and to drop my complaint (against consumer law rights): This is not 'prioritising my concerns'.11) Tapco REFUSED (in writing) the survey fee claimable by the insurance.12) A '10 years guarantee' does not state that the work was done at building standards; it is a conditional warranty focused on treatment (damp) efficacy, not on workmanship quality or compliance.13) Tapco, to this day, REFUSED to write a statement on the quality of their work at building standards.---Bad company, completely unprofessional and likely not respecting building standards (they self admitted in an email). Especially avoid if you need to claim an insurance (I did pay in protest and without prejudice for further claims and reporting to authorities). They should be reported especially as they are PCA and ISO 9001 certified (which mandate higher standards). Things you should know if you consider them (I can provide evidence for the below in case necessary for others):-Their survey completely missed (not ever mentioned) a pipe under a visible water stain in the wall-When they hit a pipe in the wall, they are completely unprepared with no equipment to handle potential flooding (pipe, caps), they panic, swearing to the client and pretending it is the client fault (and pipes in wall are common occurrence)-In their work they do not follow building practice and, when asked to redo a part of the work according to recognised standards, they refused. They issue a 'warranty' at 'a standards' self defined (not the statutory standards level).-They do not take any responsability whatever they break in the house and it is always clients fault including 'the client should tell us to work at building standards'-They put 'pressure' on the client to pay immediately threating 'debt collection and interest of 4%' and against consumer law that gives the client the possibility to contest thier work especially serious quality fault within at least 14 days-they refused to make an invoice claimable by insurance because 'this would not work for our accounts'-As they are in PCA certified, due to the above, they are likely in breach of many of the Code of Practices and Conduct (including to respect ALL the building regulations and statutory laws).
I have been super impressed by the outstanding customer services and care throughout the process of working with Tapco to resolve damp issues in our living room. They were quick to respond to my initial request for a survey to be carried out, competitive on quotes for the subsequent works, always arrived on time, were friendly, diligent and thorough in their work and in minimising the impact on me and the rest of the house given I am heavily pregnant and was working from home to allow the team access. I couldn't fault them and would like to personally thank the team involved; Gerrie, Alex, Rachael, Michael, Martin, Brian, Robbie.
Had persistant condensation problem in children's bedroom. Surveyor recommended installing thermal wallpaper on two walls. Booking the work was seemless and the work took three days to complete with negligible noise etc. Tapco are a very easy and professional company to use and are highly recommended by me.
From the initial survey through to the final plastering of walls Tapco were excellent helping us with a long overdue damp proofing course of action. Quality of the work delivered by Greg and team was impressive and we'd definitely recommend them to others.
We recently had Tapco carry out damp proofing on several walls in our new home and were really impressed with the service.Paul was with us for a day — A really lovely person and incredibly hardworking. Went above & beyond to help clarify a confusion I had.Jimmy worked with us over three days, and we couldn't be happier with the results! His work is of the highest standard; the walls have dried perfectly. He's not only excellent at what he does but also a genuinely wonderful person. We truly enjoyed having him around and his company was missed afterwards!
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For over 50 years Tapco HomeDry has built up an enviable reputation as one of London and the home counties most established and reputable damp proofing, basement waterproofing, condensation control, water damage restoration, dry rot eradication, timber treatment and property maintenance specialists. We have both the experience and man-power to tackle jobs of any size and we are long term members of the Property Care Association (PCA), Trust Mark (Government Endorsed Standards) and certified Iso 9001:2015. Drop us an email or call us and one of our friendly staff would be pleased to answer any questions you may have.
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