The "operatives" to use the companies terminology were great and honest. Which is more than can be said for the company. Think hard before you give this company business. The survey I instructed was to be more in depth than my pre buy surveyors report- it wasn't and was; now with hindsight; I can see, in fact, an inflated work of fiction. The company couldn't provide photos or evidence of lifting the carpet as they told me they did and when we completed on the property the floor was infact untouched. The carpet had not been lifted and the underlay etc was still stapled to the underlying floor. If the operatives hadn't have been so honest we would have ended up doing a lot more unnecessary works. The additional works (and there are always plenty with tapco) are inflated as they rely on you being committed once they've started the job and we don't appear to be alone in finding this. An independent surveyor from another company has stated and corroborated that unnecessary works were done and were definitely over quoted for bearing in mind the report/ quote was based upon not doing the survey properly. Tapco wanted my copy of their report which I refused as no doubt they would copy and paste it to sell to someone else. The prices are hugely above market rate too. E.g. £850 to replace skirting boards. Jason is uncontactable and doesn't return calls so don't be surprised when the job has difficulties etc that they are suddenly nowhere to be found. All Alex does is send invoices for inflated works. The staff are treated appallingly. They don't send surveyors during the works to survey what is being done, if it's being done correctly or sign off on works as we were promised. So in short they rely upon good staff working for them, abuse them in the process and don't deliver on anything that is said, won't answer queries or questions and hide behind emails for customers who have genuine queries and questions.
Claim your business profile now and gain access to all features and respond to customer reviews.
For over 50 years Tapco HomeDry has built up an enviable reputation as one of London and the home counties most established and reputable damp proofing, basement waterproofing, condensation control, water damage restoration, dry rot eradication, timber treatment and property maintenance specialists. We have both the experience and man-power to tackle jobs of any size and we are long term members of the Property Care Association (PCA), Trust Mark (Government Endorsed Standards) and certified Iso 9001:2015. Drop us an email or call us and one of our friendly staff would be pleased to answer any questions you may have.
See more
