Review Time
Long-time customer. my cream blush (shade “Naughty”, lot 2142) was sold to me in May 2024 but, per Tata Harper support, was manufactured in Aug 2022—leaving under three months before the brand’s stated best-before point. the pot had no visible expiry date. i opened it around Christmas and stored it in a cool, dry drawer; within months it developed white mould. customer service first said it was past expiry, then cited a 6–12 month “freshness window” after opening, yet still declined a replacement. this felt inconsistent and below expectations for a premium brand.What happened (timeline):May 2024: purchased cream blush “Naughty”.Aug 2022: brand later told me this was the manufacture date (lot 2142).Dec 2024: opened and used occasionally; stored in a closed drawer at ~≤18°C.Aug 2025: white mould visible; stopped use and contacted support with photos and storage details.What the brand told me (in writing):the product was “now past its expiration date”.unopened products are “safe to use for 24+ months”.once opened, there’s a 6–12 month “freshness window”.they declined refund/replacement due to timing and policy.Why this is a problem (point by point):Near-expiry stock without clear warningselling an item with <3 months left (by the brand’s own 24-month guidance) gives customers little realistic time to open and use it—especially for colour cosmetics used intermittently. that’s poor stock rotation and poor expectation-setting.No visible expiry/best-before on the potwithout a clear date on the primary packaging, customers can’t make an informed decision about when to open or whether to prioritise using it sooner. relying on hidden batch codes shifts the burden to the buyer.Inconsistent messagingsupport first framed the issue as “past expiry”, then invoked a 6–12 month post-opening freshness window. i opened the product ~8 months before raising the issue—within the window they referenced—yet the remedy was still refused. that feels contradictory and erodes trust.Quality/hygiene concern (visible mould)microbial growth is a clear quality failure from a user’s perspective, especially with careful, cool storage. a basic goodwill replacement would be reasonable for a premium-priced item, regardless of strict policy cut-offs.Customer loyalty not consideredi’ve spent substantially with the brand across multiple retailers. a low-cost replacement would have preserved goodwill; the refusal pushes loyal customers away.Outcome: no remedy offered. i’ve moved to other brands.What I expected instead:transparent shelf-life information on the packaging;better stock rotation (or a warning when an item is close to its best-before);consistent guidance;at minimum, a goodwill replacement where mould is present.Advice to other buyers: ask the retailer to confirm manufacture and best-before dates before purchase, or decode the batch to check age. prioritise opening older items first.Order details for context:shade “Naughty”; lot 2142; purchased May 2024; brand-confirmed manufacture Aug 2022; opened Dec 2024; stored cool and dry; mould observed Aug 2025; photos supplied to support.
Do not use the subscription for Tata Harper!You will get sent double the products and get charged double if you want to change the date to a week earlier week later. They don’t listen when there’s a problem. They won’t refund you. It’s not worth it. Find another product.
I adore their products, but Customer Service is absolutely TERRIBLE. Zero stars. Last straw was package as a gift sent to my home address instead of giftee's address.... and I take phone photos of all my orders. A call said "too many calls to answer" and leave a message. The mailbox was full. I emailed and got a "talk to UPS" reply. What??? To ask this kind of money for their products and give ZERO CS, they will not be in business long. 2nd issue that CS could have easily corrected, and they cared not a blink. Taking my $$ elsewhere.
I have a subscription for a product, and I wish to cancel it. When I try to sign in to the website, it tells me that my password is incorrect. The website repeatedly tells me they have sent an email that will permit me to set a new password. I have never received those emails. They are making it impossible to cancel a subscription.
Been a Tata Harper fan for years. Sadly the import taxes to Europe and the decrease of attention the way they package their orders, I've started to just buy Tata Harpers products in the city I live in. My last order from them they missed "the gift with purchase" and couldn't resend it due to shipping costs. And then they kindly offered me a discount code, but it was not valid for long - a bit silly as I had just purchased a decent amount of products...
I have the eye cream, purchased at a boutique on vacation ($130) a couple months later the pump stopped (air) working, it's impossible to take the lid off, contacted the company Tara Harper and was told sorry my bottle was an older design that they've now upgraded (wonder why) and they can't replace or refund. For this price I won't be recommending or purchasing from this company again!
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