I’ve never written a review this bad before, but Taurus Insurance truly deserves it. My claim process was an absolute nightmare from start to finish.First, they demanded a mountain of documents just to even consider approving my claim. I had to dig back 2.5 years just to find the original proof of purchase — which is ridiculous. Then they wanted proof of usage, which took me three weeks to get, involving multiple calls and emails with people who seemed completely clueless about what they were asking for.After finally getting the claim approved, they told me to return the device for repair — even though it was something that clearly should’ve been replaced outright. They promised I’d get the repaired device back within 10 working days. I sent it the same day, using Royal Mail tracked next-day delivery.Now it’s been 8 days, and when I called Taurus, they said they still haven’t received my device! That means I now have to chase Royal Mail about it — after already dealing with Vodafone, mobiles.co.uk, Lebara, Google, and now this nonsense.And to top it all off, they happily took £100 excess, plus the ongoing £14 monthly premium, for what has been a truly awful service. These people are money-makers, not customer helpers. I would 100 times rather go to a local repair shop than ever deal with Taurus Insurance again.Avoid them at all costs — terrible company, terrible service, terrible communication.
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Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
