I lost my phone on the 23rd of August and have still not received any resolution on this insurance.Taurus have multiple ways to make this a sludge practice. They have multiple confusing webpages for making a claim, resuming a claim, or checking a status all being on different urls with different log in credentials.If you put your password in wrong once you need to wait 30 minutes (totally unneccessary).They ask for an inordinate amount of supporting documentation which is completely unnecessary.They breached their own timescales for responses. Everything about this is to avoid paying anything. I am so disappointed that this company was used. I will be contacting the financial ombudsman about how this practice can be acceptable in todays world.
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Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
