Can't say much about the company so far as they're very slow at responding.Any company I've dealt with in the past has been very quick and will actually give information over the phone.Lost a bag on a trip which wasn't recovered by the operating company for the railway. Submitted a claim but they only work Monday to Friday and loss was at a weekend. So can't tell if all requirements are met because couldn't speak to anyone at the time.Submitted all documents on claims portal and silence since, called but was told could be today but unsure but if not call back and would be marked as priority. Every case should be priority should it not?Will update if service changes.Update 05/02After submitting loads of documents at the time of claiming they come back with a request for even more documents. Why aren't these requested at the time of submitting a claim is beyond me.This now delays the claim by a further 2 days because it's new information, the original submission wasn't looked at until day 3 so we're now on day 5 of the claim being submitted.I'll definitely be reviewing who provides cover under insurance policies in the future.06/02Day 5 since claim submitted to Taurus, despite responding to their request for multiple documents almost instantly no further contact received from taurus.Be prepared to supply about every piece of documentation you've ever owned about anything, they literally ask for your inside leg measurements if they could.Im awaiting the expected "we need more information" email probably tomorrow morning 2 full days after their last reply, based on other reviews they appear to wait until their SLA had expired.06/01 - PMApparently the claim has been sent to a senior claims handler to deal with and to "give them some time". So no time line is supplied so could be a few hours, weeks, months or years who knows.This again all shows the poor quality of communication given by the company. A customer simply need clear timescales when dealing with issues and not vague information. Will update with any further progress
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Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
