I had an incredibly disappointing experience with Taurus Insurance when trying to claim for my lost iPhone. 1. **Unreasonable Documentation Requirements**: The number of documents they demand is absolutely ridiculous. On top of that, I was forced to pay £5.00 to complete an online form through "Report My Loss," which seems completely inappropriate and feels like an unnecessary hurdle. 2. **Terrible Customer Service**: Their customer service is nothing short of horrendous. They repeatedly requested the same information, even after I asked for clarification. Instead of addressing my concerns, I kept getting the same unhelpful responses. 3. **Poor Communication**: Their phone lines are only open Monday to Friday, 9–5, making it nearly impossible for anyone with a full-time job to get in touch. Emails take at least two days or longer to get a response, adding to the frustration. 4. **Misleading Claim Timeframes**: They claim insurance approvals happen within two working days after document submission, but my experience was far from that. They repeatedly asked for documents four times, and each time, they would respond only at the end of the two-day period. It ultimately took over 15 days just to collect unnecessary documents. After I submitted the last email, they didn’t bother to reply for several more days. 5. **Rude and Unprofessional Attitude**: Their customer service team displayed a rude and dismissive attitude throughout, adding to an already stressful situation. I regret choosing Taurus Insurance and would strongly advise others to avoid them. The stress, delays, and unprofessionalism make them a company that cannot be trusted to handle claims efficiently or respectfully. Save yourself the hassle and look elsewhere! 👎
Claim your business profile now and gain access to all features and respond to customer reviews.
Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
