---READ THIS BEFORE USING THEM---In January, my wife and I decided to make the investment of putting new floors in our home, we met with Bill at the Bonita Springs location who started showing us some samples. We have been shopping around and were somewhat familiar with the brands available. When we found a sample that we liked (mirror lake brand), I asked Bill what the difference between that product and the other product (revwood) that we were looing at (at a different store) and he stated it was far more superior. Fast forward THREE months later, the product gets delivered and low and behold it is the revwood brand. Turns out, they just put a different label on the sample in the store and charge you more for it. Next trick they will use is for "Moisture Mitigation," this additional form of profit can be done on your own for $500 and only takes two coats and two hours to complete, not $3k. Lastly, they will try to get you with leveling, we had an issue with a low spot from a prior remodel, it took 21 bags of ARDEX self leveler which retails at $30 per bag, they charged me another $2500 for that, which only took about 1-2 hours to complete. I ran into the leveling issue again in my master bedroom, luckily, I did it myself with a contractor friend for $3-500, and they tried to get me for ANOTHER $2500. I didn't expect to have a 30% overage on this job, nor was any of that ever explained to me as a consumer. They will try to intimidate you and use the leverage of your house being torn apart to profit on you. My advise is to stay away, and if you choose them , tell them the quote is not to exceed the amount given. I understand that there are unknowns that come with any assignment, but not to be taken advantage of, especially after waiting FOUR months for a job to get done and being patient.
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It's been our pleasure to serve the flooring needs of the Southwest Florida area for more than 57 years. We have 4 locations in Collier and Lee counties. Each showroom has a full selection of carpet, hardwoods, laminate, vinyl, and ceramic, as well as window fashions. Our in-stock selection of flooring is the largest in the Southwest Florida area, in case you are in a rush! We’re your family-owned, neighborhood flooring experts. Drop by and let us help you choose the perfect flooring for your particular home and lifestyle.See more
