Initially the first time I ordered I was amazed at how quick efficient the service was .The courier company not DPD were excellent 👌.Second time it came gave good review as I grateful for the pets getting they're meals on time .3rd time ordered 13.03.25 confirmed it would be delivered 14.03._ 18 thought odd as it's usually next day others had been speedy deliveries .Received email from courier confirmed goods would be delivered ..after Customer service confirmed that goods had not been dispatched due to item being damaged .DPD courier later confirmed items were sent back that day .Later it showed the GPS tracking info that delivery was attempted .Goods had been sent back to depot .Confirmed with DPD ceo that goods had failed to be delivered .March 20.03.25 had been told delivery would be today by Brandon Thursday .Received Email from DPD confirming problems .checked on tracking system that goods had been returned to depot .Contact Brandon at customer service requested updates .Investigation updates by DPD awaited & pet express .Clear that courier service is messing customers about .Will update later when get full investigation report .No chain of proper management exists at this company dose not have complaints section online .Only been in operation since 1997 probably will go under due to other competitors that are better organized Ongoing investigations underway update when if I receive goods .In summary informed by Brandon CS that even though goods are loaded on to courier van they can't always be delivered "delivery time is only not guaranteed it is " estimated ."Checked DPD courier tracking it's active let's see 🙈 what occurs ..Await update .
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Fast & free delivery on orders over £45. Same day dispatch. Huge range of top-selling pet products including dog, cat, reptile, bird, fish & small pets.
