Review Time
Absolutely useless firm to deal with.They don’t have the stock available on their website necessarily.Appalling and tardy delivery times.They don’t answer their emails appropriately.Avoid using this firm.Express is the opposite of their service.
BE AWARE 🔥🔥🔥THEY ARE SCAMERS 🔥🔥I DID ORDER ONLINE,PAID FOR IT. NEXT DAY THEY CANCELLED MY ORDER WITHOUT THE REASON. AFTER FEW DAYS OF CALLING THEM SOMEONE ANSERD. I HAVE BEEN INFORMED THAT MY PAYMENT DID NOT GET FREW EVENT THAT I SENT CO CONFIRMATION. AFTER THAT I SNET THEM FEW EMAILA WITH FINAL CALL. NOW CITIZEN OFFICE ADVISE IS OVERTAKING IT. THEY WILL PAY💥🤯🤯🤯
Order was scheduled for delivery on 2nd June because no one was at home on 29th May. It was delivered on 29th May. Absolutely Useless. "Brandon" at Pet express emailed me to assure me that it would be delivered on 2nd June when I would be home to receive it. Is it his fault or DPD? If DPD, then Pet Express, I suggest that you use a different delivery service!
Horrible experience with Pet Express. The woman at customs miscalculated and said my puppy was one day away from being able to cross. Pet Express didn't help me solve the problem; they just wanted to leave and left me abandoned in a hotel. The next day I resubmitted my documents and crossed by boat without any problems. I asked for a refund, but they simply didn't respond. If you don't want to be scammed, ignore this service.
Initially the first time I ordered I was amazed at how quick efficient the service was .The courier company not DPD were excellent 👌.Second time it came gave good review as I grateful for the pets getting they're meals on time .3rd time ordered 13.03.25 confirmed it would be delivered 14.03._ 18 thought odd as it's usually next day others had been speedy deliveries .Received email from courier confirmed goods would be delivered ..after Customer service confirmed that goods had not been dispatched due to item being damaged .DPD courier later confirmed items were sent back that day .Later it showed the GPS tracking info that delivery was attempted .Goods had been sent back to depot .Confirmed with DPD ceo that goods had failed to be delivered .March 20.03.25 had been told delivery would be today by Brandon Thursday .Received Email from DPD confirming problems .checked on tracking system that goods had been returned to depot .Contact Brandon at customer service requested updates .Investigation updates by DPD awaited & pet express .Clear that courier service is messing customers about .Will update later when get full investigation report .No chain of proper management exists at this company dose not have complaints section online .Only been in operation since 1997 probably will go under due to other competitors that are better organized Ongoing investigations underway update when if I receive goods .In summary informed by Brandon CS that even though goods are loaded on to courier van they can't always be delivered "delivery time is only not guaranteed it is " estimated ."Checked DPD courier tracking it's active let's see 🙈 what occurs ..Await update .
One thing this company Isn't is Express, only thing they ARE express about is taking your money quick and saying They are so sorry while your Pet Goes Hungry.. I would AVOID at all cost.. thought at first they would be more accommodating do to they're negligence .. Not!!. Even spoke directly to Manager and ordered over phone.. said no problem, give me two days and we will deliver directly.. That wasn't the case. and i thought I ordered early enough , Not with this company..Took ruffly two weeks for items to arrive to my door.. open the box to realise two boxes have been ripped open inside.. which I find un edible.. Such a disgusting experience , defiantly left bad taste in my mouth..
Delivery took 12 days to arrive, I consider myself lucky given a lot of these reviews. Zero communication whatsoever as to the status of my order. I had to call a lovely lady at one of their retail stores to get things moving along.Their website customer service number is constantly engaged. Karl, the 'Warehouse Manager' is probably the most passive aggressive person I've ever had the misfortune of dealing with. The website needs a complete overhaul. It's clear the live stock system is not synced to the website, causing avoidable delays. For a company that calls itself 'express' I would advise rethinking everything, starting with Karl.
Ordered dog food on a subscription which was meant to be delivered at the start of december. Multiple promises of new delivery dates yet failed to deliver or notify me when they weren't met. Still haven't received my item. Happy to take my money though of course! Very Poor
I placed an order for dog food on December 6th, and it still hasn’t arrived. I had to email them on December 15th to ask for an update, only to be told the item was out of stock and would ship on Wednesday or Thursday. Today is Wednesday, and after calling again, I was told they’re still waiting for stock.This is the second time I’ve had issues with delayed orders and poor communication. Selling items that aren’t in stock and failing to notify customers is unacceptable. I won’t be ordering from them again.
I ordered a kitten starter pack. It took a while to arrive. When it did the box was all dented. My neighbour took it in for me. When I opened it the litter tray was all cracked around the sides. They put a bag of litter on top of the tray! The packaging is poor. I rang them. I was advised to send pics in an email. The email does not accept replys and the form on the website does not have anywhere to attach a picture. I'm just going to cut my losses and buy a new tray. A bad company to use and terrible customer service.
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Fast & free delivery on orders over £45. Same day dispatch. Huge range of top-selling pet products including dog, cat, reptile, bird, fish & small pets.
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