Delivery took 12 days to arrive, I consider myself lucky given a lot of these reviews. Zero communication whatsoever as to the status of my order. I had to call a lovely lady at one of their retail stores to get things moving along.Their website customer service number is constantly engaged. Karl, the 'Warehouse Manager' is probably the most passive aggressive person I've ever had the misfortune of dealing with. The website needs a complete overhaul. It's clear the live stock system is not synced to the website, causing avoidable delays. For a company that calls itself 'express' I would advise rethinking everything, starting with Karl.
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Fast & free delivery on orders over £45. Same day dispatch. Huge range of top-selling pet products including dog, cat, reptile, bird, fish & small pets.
