I contacted Roca regarding an issue with the flush valve on our en suite toilet. The valve silicone seal had slightly perished allowing small drops to enter the toilet bowl so I asked if they could supply the seal. I was informed that as the unit was still within the 5 year warranty if I could photograph the fault, it would be assessed. Within 5 minutes I received an email from Megann to say that a new valve was in the post. A day later I received the item. This was an excellent outcome and congratulations to Roca for a great service. I gave 4 stars only because I feel that if a silicone seal alone could have been supplied, it would be much more cost effective to the company rather than having to supply a new valve.
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Roca Bathrooms. A reference point for design, technology and sustainable development. Catalog and online store bathrooms and toilets.