Review Time
I contacted Roca regarding an issue with the flush valve on our en suite toilet. The valve silicone seal had slightly perished allowing small drops to enter the toilet bowl so I asked if they could supply the seal. I was informed that as the unit was still within the 5 year warranty if I could photograph the fault, it would be assessed. Within 5 minutes I received an email from Megann to say that a new valve was in the post. A day later I received the item. This was an excellent outcome and congratulations to Roca for a great service. I gave 4 stars only because I feel that if a silicone seal alone could have been supplied, it would be much more cost effective to the company rather than having to supply a new valve.
We can't praise the service we had from Roca highly enough. After our cistern split and flooded our bathroom we contacted Roca and the response from them was quick and efficient. From the initial phone contact with Jordan Massey at Customer Services to the replacement of the cistern by Ian we couldn't have had better service.Ian replaced our split cistern and the cistern on our second toilet as it was the same batch number. Ian was efficient and professional, a credit to Roca. Without doubt, a company we would have no hesitation to recommend. Thanks to all involved.
Following a crack in cistern, from the time of contacting Roca uk customer service to a home engineer visiting today, not only did they replace the cracked one they did another one with the same batch , Roca I'm my opinion did a sterling job, efficient and effective a professional, a good company to deal with. Thank you.
I would like to share my experiance with Roca in a very positive way we had a problem with a shower tray we purchased through City Plumbing.We made contact with Roca directly and we were dealt with by a gentle man called Jordan Massey, who listened to our story, our concerns, he was a great ambassador for the company, and organised a replacement tray amd fitting for us without any hassle thank you Mr Massey wonderful service.
Beyond my expectations. I called Roca to get their help identifying a part for an 5 year old cistern. They asked me to email with photos to make sure they could identify the right part. Alice Talbot from After Sales replied very quickly and actually offered to send me the part as a replacement for free. Very impressed, thank you
I contacted Roca by email regarding the replacement seat for my toilet. Alice Talbot responded really quickly on the same day. She was very helpful and helped me identify what seat I needed to get, the price, and where to buy from. Thank you Alice very much again.
Really impressed with the after sales team. I bought a vanity unit with 2 drawers, several years ago, but recently noticed that one drawer was a little wobbly. When I looked, I saw that there were 2 screws missing so phoned Roca for advice. I hoped to find the product code and buy a pack. I was asked to email in and was connected to Megann. Megann was AMAZING! She looked into it and found that you had to buy the drawer too. She then said that she had a few in the office that might just fit. She posted them out to me (without cost) and they are spot on. Megann definitely went above and beyond and I’m really grateful to her.
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