It's with a heavy heart I leave this negative review of United Fuels but feel compelled to do so after a recent incident. I've used United for several years now as they are a local company and I try where possible to support local. While they are never the best at communication and their delivery timelines are always longer than they initially specify, that's fine as I always order way before my oil gets too low. Their prices are always very competitive. Drivers are also very friendly. Then a few weeks ago (end of Feb) we ordered a 1000 litres of oil for delivery on about the 15th March. I didn't hear anything from United Fuels until the 11th March when a telephone message was left saying they were struggling to get supplies, like all suppliers apparently, and would have to cancel my order. When I went on their website though it seemed possible to order heating oil by phone and through their website albeit at a significantly higher price than when I placed my order 2 weeks previously. My take is that the price has increased since my purchase and they did not want to honour my order because that price was now a lot lower than the current market price. If they'd been upfront and honest about this I would have understood and accepted it. However, they tried to insult my intelligence by saying there was no supply. This is a lie as they are still selling heating oil by the looks of things, like all heating oil suppliers. There was also no consideration of the predicament that would leave me in if my oil level was low. As a loyal customer I'd expected better. After this, I will not be using this company for my heating oil. I am hugely disappointed that a local company would behave in such an improper way.
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