Review Time
This has been the worst supplier we’ve ever dealt with. We were left without heating for over two weeks in the middle of winter due to their complete failure to do their job. The managing director, James, was particularly appalling. I wish I could share the call recording I have from this morning, during which he made several misogynistic remarks and spoke in an extremely condescending manner. His behaviour was disgraceful - he blatantly lied more than once, refused to take any responsibility, and continually shifted blame onto others. When I tried to voice my concerns, he interrupted me and spoke as though I was incapable of understanding, all while avoiding any accountability.I’m relieved to say I’ll never have to deal with this company again.
Completely agree with Gareth below, exactly the same experience.As others have mentioned terrible company. They do not deliver when they say they will. They do not call when they say they will. When you eventually speak to Tom he will give you all the excuses under the sun, from clutches on wagons to breakdowns. Honestly, shop around and pay more if you have to, just avoid this company and save yourself the stress
It's with a heavy heart I leave this negative review of United Fuels but feel compelled to do so after a recent incident. I've used United for several years now as they are a local company and I try where possible to support local. While they are never the best at communication and their delivery timelines are always longer than they initially specify, that's fine as I always order way before my oil gets too low. Their prices are always very competitive. Drivers are also very friendly. Then a few weeks ago (end of Feb) we ordered a 1000 litres of oil for delivery on about the 15th March. I didn't hear anything from United Fuels until the 11th March when a telephone message was left saying they were struggling to get supplies, like all suppliers apparently, and would have to cancel my order. When I went on their website though it seemed possible to order heating oil by phone and through their website albeit at a significantly higher price than when I placed my order 2 weeks previously. My take is that the price has increased since my purchase and they did not want to honour my order because that price was now a lot lower than the current market price. If they'd been upfront and honest about this I would have understood and accepted it. However, they tried to insult my intelligence by saying there was no supply. This is a lie as they are still selling heating oil by the looks of things, like all heating oil suppliers. There was also no consideration of the predicament that would leave me in if my oil level was low. As a loyal customer I'd expected better. After this, I will not be using this company for my heating oil. I am hugely disappointed that a local company would behave in such an improper way.
I dealt with United Fuels in Skipton for the first time last year, when purchasing red diesel. Really easy to set up an account and staff were very friendly as well as helpful. Even when fuel supply was going crazy they made an effort to keep me informed.
Ordered and paid for oil 3 weeks ago and they gave us a delivery date before 19th October. It didn't arrive so rang up and they promised it would arrive today. Then got a message saying the tanker had broken down. (They used this lie last time they delivered oil. We only used them again because the delivery driver was good.) An hour later got a phone call saying a tanker had attempted to deliver oil but was too big to get to our house. They said because we hadn't asked for a small tanker (we had) when we ordered they were cancelling our order and sending a refund. In the meantime prices have shot up and we are out of pocket. Absolutely disgusting service and will never use again.
I ordered heating oil on 25 Sept 2021 to be delivered on or before 11 Oct 2021, needless to say it did not happen and there was no call to explain why. On 12 Oct 2021 I phoned them to be told it would be with me by 14 Oct 2021, guess what another no show. Another call on 15 October 2021 got me a rock solid guarantee and a text to confirm delivery on 18 Oct 2021, but once again a no show. Over three weeks after ordering we are now out of oil and are not aware when they might put themselves out and deliver. The laugh is that during the wait they have sent me an email prompting me to order as prices are likely to rise an delivery times extended. The lack of care shown to their customers by this company is breathtaking. Take my advice, buy elsewhere, even if it is a little more expensive.
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