Food was very good. Service was utterly shocking. A 12.5% service charge which was included in our bill. No one in charge. Staff that didn’t talk to you. Plenty of staff wandering around aimlessly laying tables whilst queues built outside and tables inside were empty. After being seated and given menus, 30 mins passed and I had to go and ask who would be looking after us and if we could order drinks. Could go on for ages but the service charge automatically included was an insult. Such a shame, the location is great and I had high hopes for our visit following many happy times at urban beach. The staff just don’t care, letting the whole thing down.
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Urban Reef is Bournemouth's leading seafront restaurant and bar. Indulge in our delicious Bournemouth restaurant menu and the best sea views. Book online!
