www.uscargofreight.com

Day 7: Still No Refund – This Company is Dishonest!

Day 7: Still No Refund – This Company is Dishonest!I want to be very clear about my experience. The representative over the phone was adamant for two days straight, trying to convince me that I had to put in $300–$400 more in order to get my car shipped. He kept insisting “that’s what it is,” when in reality it was not what I agreed to. Furthermore, he told me I would not get a refund because I was breaking the contract. I told him directly that I was not breaking the contract—they were, because they failed to provide the service we agreed upon. That is a breach of contract on their part.Despite that, he refused to return my money. Everything he said was misleading and untruthful. I only just saw their reply here on Trustpilot at 1:00 AM this morning, where they claimed they had already processed a refund and that it would reflect in 5–7 business days. In reality, today marks the seventh day—I have checked my bank account and there is no refund, no email, no message, and no phone call from them at all.On top of this, I have been shipping my car for the last 20 years—this is my fifth time using auto transport—and I have never had a company try to raise the agreed-upon price after I signed and paid the deposit. Every other transporter I’ve worked with has always honored the original quote. I have never even heard of a legitimate company saying, “the price might change.” That is not how this industry works, and it shows how dishonest this company truly is.Their words and actions do not align. They only wrote their response here because of my review, but in reality, they have not refunded me or communicated with me in any way. The representative I dealt with was dishonest, pushy, and completely unprofessional.Stay away from this company—they are not truthful, they breach agreements, and they will take advantage of you.

Date of experience: Oct 02, 2025