Say NO to US Car-Go. This company is a scam. This is my experience: I was contacted by Mike Adams from US Car Go Freight on July 23 regarding a car that I need to have transported from Oroville, CA to Littleton, CO., I told him that I needed to have the car picked up from the Oroville location Before Aug. 18. Mike said that was no problem and gave me a quote of $600, ($200 to be paid now as a deposit and $400 cash is to be paid to the driver upon delivery at the drop of destination). Great, let's do it. I digitally signed the agreement that Mike had sent to my email, and paid the $200 deposit the same day. A Timeline of events:July 30: Concerned that I had not heard anything from Mike or any US Car Go Freight reps. I contacted Mike via text msg and asked if there was an ETA for pick up. He promptly responded and told me he arranged pick up for Aug. 11. Aug. 8th: Contacted Mike to find out a time frame that the driver would be here on the 11th. He said btwn 3-5 pm.Aug 11: Received a generic text message from US Car go saying they are actively working on my order and trying to find a driver, sorry for the delay. Shortly after this message, I received a message from Mike telling me that if the driver was not there "today" then a driver would be here the following day to pick up the car.Aug. 12: I requested an update. Mike said he had arranged the pick up for Aug. 14Aug 14: I asked for an eta. I had even offered to take the car to meet the transport driver somewhere that would be most convenient for them. Mike said no, they will come to my doorstep to pick up the vehicle.Aug 15: Mike sent me a txt to tell me that the driver that was supposed to pick up the car, was loading a Dodge Ram 3500 and "shattered the ramp on trailer", so he will have to arrange for another transport for the following day. He apologized but assured me that the car will "FOR SURE be picked up the next day". (Seriously!?! Those ramps of made of STEEL Michael, NOT fiberglass, they don't SHATTER.) Aug. 16th... It is now 10:55 pm and the car is still waiting to be picked up. I have sent several messages to Mike but he has Ghosted me and I have not heard a single word. Monday is the 18th, I will be on a flight and the car, (that should have been on a truck heading to Colorado), will be in California. So, Thanks to Mike Adams and US Car Go Freight for dropping the ball, complicating my life, wasting WEEKS of my time waiting for a bogus driver to arrive, elevating my stress level, ripping me off, and opening my eyes to how truly incompetent you all are. This company will con you into signing an agreement, locking you in so you can not hire another transport when they don't follow through. This is a disgraceful, pathetic, deceitful, bottom feeding company that needs to be dissolved and forgotten. I seriously doubt the 4/5 star reviews that have posted about US Car-Go Freight, are from actual customers. I know better now and should have done the research. Please don't make the same mistake I did, go to the BBB website and search this company. Negative ratings, numerous complaints, fraudulent and deceptive business practices, bait and switch tactics, refusing to refund deposits, keeping ppl locked into an agreement so they are unable to hire another transport. Avoid doing business with this Shady transport company, they cause more problems than solutions. Screams "Class Action Law Suit" .
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