Three-hour round-trip charter for 27 people. The driver was 25 minutes late for pickup. We were waiting outside in the Texas summer sun. We would have found a cool space if he had admitted that he would be 25 minutes late, but he kept telling us he'd be there in 5 minutes. He did not apologize at all for being late. The bus was old and although the air conditioning was blowing cool air, it was completely insufficient to actually cool any section of the bus. So we cooked in the bus for another three hours and arrived late to our event. I've called customer service multiple times and they've been incredibly rude. While on the bus I was speaking to someone who wanted to put me on hold and call the driver, but I begged them not to as he was driving on an interstate. They called the driver anyway and when he hung up he started screaming at me that I'm disrespectful and a liar. I've contacted customer service, spoken to a manager, and will update this review if there is pertinent information.
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US Coachways is one of the largest national bus charter & party bus rental companies. We have a wide selection of charter buses and party bus rentals to accommodate group outings of all sizes and types.
