Review Time
Horrible Service. I had them reserved today for a 730 pick-up, and no one showed up. I had to call several times without any resolution. They would finally send someone at 10:30, and we would already be returning from our event when we arrived at 1230. We needed to cancel, and we had to forgo our meeting. I am very disappointed and will never use them again!
I made reservation but because of bad weather and state emergency had to postpone for rain date They initially did not give any credit and latter on agreed for 75% creditBooking for rain another date and credit took me two days Initially they told me that they will refund if there is state declare emergency and it was Nor'easter weather emergencySales person was rude and unresponsive, it took me two days to book for another date and creditA horrible experience and recommend not to make any reservation
Bus was very late, bathroom didn't work on a 4 hour bus ride, vomit on the floor not cleaned, broken toilet door, dirty. I would give it a zero star. And was offered a fraction as a refund. We will be escalating.Oh, the bus they sent us on the returning 4 hour ride was worse.
Three-hour round-trip charter for 27 people. The driver was 25 minutes late for pickup. We were waiting outside in the Texas summer sun. We would have found a cool space if he had admitted that he would be 25 minutes late, but he kept telling us he'd be there in 5 minutes. He did not apologize at all for being late. The bus was old and although the air conditioning was blowing cool air, it was completely insufficient to actually cool any section of the bus. So we cooked in the bus for another three hours and arrived late to our event. I've called customer service multiple times and they've been incredibly rude. While on the bus I was speaking to someone who wanted to put me on hold and call the driver, but I begged them not to as he was driving on an interstate. They called the driver anyway and when he hung up he started screaming at me that I'm disrespectful and a liar. I've contacted customer service, spoken to a manager, and will update this review if there is pertinent information.
So we had charters 2 buses for a wedding for our daughter's wedding. When we were leaving the venue the 1st bus came 45 minutes before the scheduled time. There was a misunderstanding with the departure time. When you receive the itinerary from the company, it is very confusing. The 1st driver was very rude and left within 10 minutes. The 2nd driver was very nice and accommodating. Please note they use a 3rd party as their drivers and have no control over if they are rude or not and will not provide any refund or compensation. They will only send notify the 3rd party company. I would not recommend using them since there is no recourse or anything that US coachways will help you. Again I would give this company a zero but since the 2nd driver was very nice I am giving a 1 1/2
Khalina is a talented agent. She was extremely knowledgeable and very helpful with trip planning and coordinating travel. To add, we couldn't have asked for a more skillful and safer driver than Kai. Like Khalina, Kai went above and beyond. He made sure our bus stayed clean and everyone was comfortable. Even after we arrived at our final destination he remained helpful. We were extremely blessed throughout our coachways experience.
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US Coachways is one of the largest national bus charter & party bus rental companies. We have a wide selection of charter buses and party bus rentals to accommodate group outings of all sizes and types.
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