Customer service is professional but lack any real tools to help shoppers. I ordered an item on a Friday, and by the following Tuesday, the order was still "processing". A quick chat with customer service revealed that they don't process orders on the weekend. And then it takes 2-3 business days to process before shipping. Meanwhile, plenty of smaller shops process orders 24/7 and offer 1-2 day shipping for free. Customer service couldn't cancel my order, so that's an added pain point of processing a return, if/when my order arrives. You're better off shopping elsewhere.
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