This animal hospital is a joke.Very rude front desk associates.My friend brought her furbaby cat in for a free exam and a complete new exam wasn’t even done completely. They didn’t check her lungs or heart or ears. The cat has a lump and they automatically wanted to do a biopsy to check for cancer without even explaining what types of cancer they were looking for !My friend explained her financial situation when inquiring how much the biopsy would cost ; my friend explained what funds she had , including her Care Credit credit card.They then said there was two different biopsy tests they could do after they found out the financial situation of my friend . This Vetco in Turlock California also did not inform us that they would have to send the sample out to another lab; yet the website boasts they can handle emergency situations! Not even true!!!!So my friend goes to check out and pay at the front desk and she was told that she couldn’t get the free new patient exam waived because she was using her care credit credit card and told her she needed to use a real credit card?????What kind of BS is this?My friend is disabled and was already very upset and worried about her furbaby only to be treated rudely by the front desk staff and manager!!!!!How do we know a biopsy was even done? How do we know they would even send the slides out to another lab?We are very disappointed and disgusted with this pet hospital as well as PETCO in general!My friend has contacted the Better Business Bureau and is currently waiting on their response after getting no help from the corporate office!Do yourself and your furbabies a favor; go to an actual pet hospital with veterinarians that have experience and know what they are doing!We refuse to take any other pets there for Vet Care and we also will not be buying anything from PETCO stores ever again!We would give no stars or negative stars if we could!
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