Follow up: I'm changing my review to 1 star. I finally heard back from management Caitlin Griffith and all she did was gaslight me and make excuses for the vets decision to not fully explain the situation or follow standard treatment. She acted like it was normal my cat suffered an extra 10 days due to her clinic not offering me pain meds, not offering the surgery, not offering to drain his ear. They wanted it to heal naturally, which is never a guarantee and literally ruins their ear. They can get extreme ear deformities called cauliflower ear if it's left untreated. IN ADDITION, if a hematoma is not treated surgically it is guaranteed to come back. None of this was explained by Dr. Tatum. I had to learn all of this by calling around and getting second opinions! Not to mention, the second appointment I made with their vet the girl up front changed my appointment to seeing a vet tech without my permission because despite my cat being in obvious pain and my clear distress they didn't feel it was important that he see the vet that I scheduled the appointment online to see. They changed it and didn't bother informing me until the appointment was half complete. So, no apology beyond "I'm sorry you feel this way but..." No attempt to reimburse the money they did not earn. 500$ and all they did was a steroid shot and pain pills. The trip to the EMERGENCY AFTER HOURS VET WAS CHEAPER. Seriously, if you love your animal and want them to be healthy and not fkn deformed with chronic ear issues from malpractice then I recommend taking them ANYWHERE but here. I've been using PETCO for 20 years and this is how they treat a member of my family and show appreciation for my business? My advice is DO NOT GO HERE. Take your beloved pet family member to Conroe Emergency Vet over next to Target. They are kind, quick, way waaay more affordable and most of all aren't just some big corporation out to rob you blind while your pets health deteriorates as they suffer in pain. I'm reporting them to the BBB straight up. Miss Caitlin and how much she will interrupt, talk over you, raise her voice and repeat herself. She will do anything but listen or act like she cares what happened to your animal at all. She is completely unprofessional and lacks empathy or compassion as she's too concerned about hearing herself and being right than listening or trying to put herself in someone else's shoes. Her personality is spiteful and so rude. She mentioned I left early the 2nd appointment and I told her my father in law had a heart attack while I was there and I got the phone call at the end of the appointment as I was paying. No sorry to hear that, just ignored it and kept talking over me. ‐---I gave two stars because the staff was very nice. However, I scheduled an appointment for my MCoon to get his ear infection looked at that had a pretty big hematoma. They gave him meds but didn't drain the ear. I came back two days later because his ear was twice the size it was before only to be told they didn't need to drain it and only after I asked did they give us some gabapentin. I was told it would take about five days to heal. Well, over the weekend it got even bigger with red striations. So after already spending 400$ at vetco I had to take him to the ER in the middle of the night. There is no after hours service at vetco or follow up care. Their machine says to call an ER in Spring that is incredibly expensive compared to the one here in Conroe in addition to being further away. Anyway, the ER Vet was furious they didn't drain his ear. He says my cat was in so much pain for two weeks needlessly. That the first thing you do for a hematoma dog or cat is drain it to relieve pressure. I am so upset! I asked the vetco people at BOTH VISITS MULTIPLE TIMES WHY IT WASN'T BEING DRAINED. I was told it would go away on its own. The vet barely spent 5 minutes with my cat, if indeed a vet saw him at all because they take your animal to the back to be examined. I'm telling you that I'm looking into this vets license and I'm reporting them to the BBB.
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