We booked an igloo on 19th October as two of us were celebrating 30th Birthdays however we got a call earlier in the day that our reservation that you were unable to accommodate the allergies request which I think was too short notice since we booked the table so far in advance. Luckily the person with allergy issues doesn't have a severe reaction and we chose items that didn't contain soy. We were also told we could only have either vegetarian or meat option not 1 or the other even though there was 4 of us. As we had 2 vegetarians, we obviously all had opted to have this menu despite the amount of cheese listed on the menu as the other 2 don't like cheese! The igloo wasn't ready until after 2.15 which is fine but we were still waiting for service at almost 2.50pm. Our afternoon tea was served where we only received 3 out of the 4 listed sandwich options and when we mentioned that we missed 1 lot of sandwiches (Fig) we were presented with 1 single finger sandwich. Our Hazelnut and chocolate cookie contained no chocolate or Hazelnut (these were scattered over a plate instead) and were rock hard and overcooked along with the overcooked scones. We ordered our tea which was then served to us incorrectly and had to be remade. There were several conversations happening around our igloo between staff that which made us feel very comfortable. We didn't pay service charge as we feel as a whole we didn't experience a great time especially as it was for birthday celebrations. We did tip a smaller cash tip to our main server as she knew there was issues but tried to help the best she can and was very apologetic. The whole bill was £168 and just feel that it was an expensive experience.
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Victors is a Hamptons inspired restaurant & bar in Hale & Oxford serving modern American small plates from breakfast to dinner. At night enjoy live music.
