Review Time
I booked a table at 8:30 pm through open table, I came 10 minutes earlier but the staff refused to give me a table! Claiming that the kitchen closed at 8:00 pm and open table was mistaken to send me a confirmation in regard to my reservation! However, it was so obvious on google that the restaurant is open till 11 pm!No respect at all to the customers!
First time for me! Visited this location to meet with my daughter and her fiancée. First impression was that the restaurant was cold and draughty. Initially we ordered drinks mine was a zero Beer, when our drinks arrived, I saw that my beer was a 5% alcohol beer ( I don’t drink and I was driving) for me this could have been serious as I have a heart condition! We ordered our food and when it arrived I felt that the crockery and it was stone cold. So subsequently the food was just tepid. I paid £19 for burger and fries and to be frank, I’ve had better at Franky and Benny’s! One thing I forgot to mention, when we initially sat down, our cutlery was stuck to the table! I don’t know what cleansers they use but the table needs to be dry before staff set the tables. I personally wouldn’t visit this restaurant again after spending £175:00 for lunch, I feel I have been robbed.
We booked an igloo on 19th October as two of us were celebrating 30th Birthdays however we got a call earlier in the day that our reservation that you were unable to accommodate the allergies request which I think was too short notice since we booked the table so far in advance. Luckily the person with allergy issues doesn't have a severe reaction and we chose items that didn't contain soy. We were also told we could only have either vegetarian or meat option not 1 or the other even though there was 4 of us. As we had 2 vegetarians, we obviously all had opted to have this menu despite the amount of cheese listed on the menu as the other 2 don't like cheese! The igloo wasn't ready until after 2.15 which is fine but we were still waiting for service at almost 2.50pm. Our afternoon tea was served where we only received 3 out of the 4 listed sandwich options and when we mentioned that we missed 1 lot of sandwiches (Fig) we were presented with 1 single finger sandwich. Our Hazelnut and chocolate cookie contained no chocolate or Hazelnut (these were scattered over a plate instead) and were rock hard and overcooked along with the overcooked scones. We ordered our tea which was then served to us incorrectly and had to be remade. There were several conversations happening around our igloo between staff that which made us feel very comfortable. We didn't pay service charge as we feel as a whole we didn't experience a great time especially as it was for birthday celebrations. We did tip a smaller cash tip to our main server as she knew there was issues but tried to help the best she can and was very apologetic. The whole bill was £168 and just feel that it was an expensive experience.
Would not even give a single star. We were treated appallingly at Oxford. This was meant to be a lovely birthday meal and we thought we would try somewhere new and different to our normal places. Upon arrival the ‘front of house’ barely greeted us didn’t say much at all but confirmed name and that this was a birthday meal. Was told to wait a few minutes then taken to a table. Table was booked for 7:15 we sat down around 20 past. No one came to talk any order not even drinks for 15 minutes. Then when someone did come over we thought okay it’s busy we understand. We then waited again 15 or so minutes for the mains to come out. Half way through eating my main (no starter) we was told we would have 25 minutes to finish pay and leave and if we wanted desserts to order there and then. First off we wasn’t aware of this 1.5 hr limit on a table for 2 it does not specify this anywhere whatsoever but we waited around 20/25 of our ‘timeslot’ to be seated and initially served. Giving us an hour to sit and enjoy our food. Giving timings we was certainly rushed and didn’t bother ordering deserts. We asked to speak to the manager as this was a birthday meal and on booking the table we notified then it was an occasion. The website stated “birthdays at victors is magical” and that a birthday celebratory plate would be prepared yet we was rushed and then asked to leave because they needed the table. The manager then comes over to ask what the issue was and then goes back to the till to get timings and to be petty comes back and says it took 12 minutes for a waiter to come over from being seated. He then proceeded to argue his point that there’s a time limit on the table etc but didn’t get our point of it’s a birthday meal that was ruined by being rushed out with no “plate” yet 3/4 other customers got there’s and they were there before we arrived and was there when we left so this rule of a time limit was a load of crap. He didn’t like what we was saying told us to leave and then walked off. All interest was on a large hen party who kept shouting and screaming across the entire establishment. We wouldn’t have minded the time limit if we was seated and served with appropriate timings and was able to sit and enjoy a desert afterwards but clearly the limit and needing the table for someone else was more important. It’s all money and no customer service. AVOID!!
VICTORS HaleWe travelled over an hour to get to Victor's Hale as it was the Lunch choice of the "Birthday Girl".The service was OK, it wasn't busy, but we had to wait to order drinks.I had the Steak Sandwich and chips. It looks so unappetising, with two smallish rounds of dry toast with a thin layer of beef inside, cut in half with sticks in to keep it together..... not required. And a hand full of fries in a container. There was absolutely no finesse in the presentation, not a lettuce leaf, not even a slice of cucumber! Not to spoil the day, I said nothing. Another annoying thing is that we were charged for our 18mth old granddaughter's food. I found out that food was free for children Mon-Fri via an email sent by Victors after our visit. I checked on the website and it stated the same.My daughter email them stating our findings - their answer...... nothing, we are still waiting months later!Not impressed, so we won't be going again! Unfortunately you can't upload photos on here.
Our first visit to Victors restaurant Oxford with my husband. My mussels arrived, most of them were not cooked, therefore not open, sourdough stale, placed in dish with mussels on top, had to return to bar, by than my husbands dish was eaten. My new plate of mussels arrived. With hardly any sauce in the dish plus a skimpy amount of mussels, a thin slice of stale bread on top. Not impressed!!! No apology at the table, just placed in front of me. Not an enjoyable experience. Front of house staff and staff generally had no customer service skills what so ever. Service very poor, food presentation and meal below standard. A very disappointing experience. I would not recommend this restaurant. Mags. Henley.
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Victors is a Hamptons inspired restaurant & bar in Hale & Oxford serving modern American small plates from breakfast to dinner. At night enjoy live music.
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