I received a 3 month membership as a gift only to find after redeeming it and placing my first order / selection that VinylME no longer honor international shipping on memberships.I reached out to Customer Service to work this out and they responded promptly offering a refund or store credit. I replied with my choice and have had no action or response since (Over 2 months).I've tried contacting via their website, direct email, and even Instagram (desperate attempt...). In over two months I have had no contact or response from VinylMe and still get regular emails reminding me of my Membership (that I CAN'T use!!)Honestly a really poor experience from a service that by most accounts is great. Completely unexcusable given they appear to be using Zendesk and I've included ticket numbers etc... in each follow up.
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We are storytellers, curators & a community who understand the impact a great album can have on someone. And, we are firm believers that vinyl is the best medium for creating these experiences.
We’re fascinated by the long (sometimes grueling) journey a record takes by the time it’s in your hands — from artist to studio to pressing plant, and beyond. Because of our dedication to the process and the people behind it.
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