I received a 3 month membership as a gift only to find after redeeming it and placing my first order / selection that VinylME no longer honor international shipping on memberships.I reached out to Customer Service to work this out and they responded promptly offering a refund or store credit. I replied with my choice and have had no action or response since (Over 2 months).I've tried contacting via their website, direct email, and even Instagram (desperate attempt...). In over two months I have had no contact or response from VinylMe and still get regular emails reminding me of my Membership (that I CAN'T use!!)Honestly a really poor experience from a service that by most accounts is great. Completely unexcusable given they appear to be using Zendesk and I've included ticket numbers etc... in each follow up.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are storytellers, curators & a community who understand the impact a great album can have on someone. And, we are firm believers that vinyl is the best medium for creating these experiences.
We’re fascinated by the long (sometimes grueling) journey a record takes by the time it’s in your hands — from artist to studio to pressing plant, and beyond. Because of our dedication to the process and the people behind it.
See more
