Signed up on Nov 27 for an introductory shipment of 15 bottles which arrived properly. I enjoyed a few of the bottles, so I decided to order 4 more. It's been two weeks and and even though my credit card has been charged for two orders, there's no sign of a second box being shipped. Fedex tracking says "a label has been created", but no signs of it ever leaving a warehouse in Joliet, IL. Two successive phone calls to the 800 number have been answered by rude phone agents who have both said that the order was sent to a second clearing house for fulfillment, and it isn't Virgin's fault anymore after the order has been sent to someone else to fulfill. The first phone rep wouldn't even look anything up on the order, but instead gave me a Fedex tracking number and told me I had to work it out with Fedex on my own. Not only that, but I've never received any form of email from this company on an account being set up, or confirmation of either of two boxes being shipped out. Hmmm......
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Virgin Wines USA
