I am a Virgin Wines customer and club member. Any time (which is almost every time) I have a problem with an order I am seldom satisfied with their solution. Problems include shorted orders, repetitive wine shipments instead of the variety I've request, the usual corked or otherwise unsatisfactory bottle. They never go beyond a refund, even in light of consecutive errors unless pressed hard. The grudgingly offered discount, always on a future order, thereby locking you into buying more often comes with a snarky remark or such over the top apologizing that it can't be sincere. If I hadn't paid for shipping for the entire year I would cancel my membership, but I'm stuck until August 2017. The best I can do is warn people away from this company. I only gave them one star because I didn't have the option of negative stars. Doug Janousek
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Virgin Wines USA
