I am very unhappy with your service. I have been a member since 2014. I have for the past couple of years have been buying your unlimited shipping. About 4 months ago I went onto your site to change my credit card information, as I had cancelled my previous card. I thought I had done this successfully, however when it was time for my scheduled shipment it just sat there in in progress status for about 2 weeks until I call. I was told my CC was not valid. When I asked what cc they were using it was the one I cancelled. So I gave them the new cc again and received my scheduled shipment. Now comes Oct 18 I see my chard for subscription renewal was in progress. I waited for it to clear. Now on 10/29/2016 order SO08851749 I noticed there a shipping charge added to my order. When I call I was told I no longer had the free shipping. When I asked what happened I was told that my cc was denied. When I asked what cc they used I was told it was the one I cancelled and replaced months before (which I had to do twice ). Come to find out you do not coordinate your accounts and so that brings me to now. After calling your service center 6 times (3 times talking to a supervisor) trying to straighten this issue out I am at the point I cannot order wine from your web site and the above mentioned order which I cancelled is still showing in progress. I was told the info was sent to the IT dept. at least twice maybe 3 times without being resolved. Now your last supervisor told me he was going to refund my yearly shipping cost and give me free shipping for a year ( I will believe it when I see it) But sill I cannot use your website. I am an IT professional and I know it does not take anyone 3 weeks to look at this website issue. Like I mentioned there is still a cancelled shipment in pending state for since . I still get the message that you are sorry but you cannot add this order to my account and I need to call customer service to take care of this issue.....WHICH I HAVE DONE 6 TIMES WITH NOT RESULTS.I am about total fed up with this and I am considering quitting this wine club , not because I do not like the wines but you customer server is not getting the job done!
Claim your business profile now and gain access to all features and respond to customer reviews.
Virgin Wines USA
