I ordered two swimsuits and a pair of shorts. None of them fit properly. They are way off-sized. I contacted customer service at the email address for an exchange and got this crazy email stating that I can keep them and pay only $15 for each replacement plus pay for shipping. Why would I want to keep swimwear that doesn't fit? Then I got offered 30% refund to keep them. Still I'd have to purchase the items in a difference size. Again, why keep suits that don't fit? Then I was told to return, I'd have to ship to a mysterious different address, not the one on the packaging, because that's not really their address AND 10 days after they received the items, they'd send replacement. PLUS I had to provide photos that the liner was still in tact. Why wouldn't they see that when they got the suits returned? It is so sketchy. I chose the replacement (which means I'll probably never see the suits or my money again) yet after several follow-up emails, they only responded with the SAME FREAKING email that outlines the options of return. STILL NO RETURN ADDRESS. UNREAL. The sad part is that the suits are cute and well made, but this company DOES NOT CARE that you don't have what they advertised. I will be contacting the ACCC, Fair Trading NSW and the Consumer Ombudsman to file complaints.
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WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
