i would rate it Zero but you seem to give it a 1 to 5 rating.We went into the Four Candles in George street in Oxford on Monday 7th Sept for a lunchtime meal. We have been going there on our visits to Oxford for the past 2/3 years, ever since their place at the Westgate in Oxford provided us with the worst cold fish and chip meal and poor customer service we had ever received.Anyway on Monday this place well surpassed the previous place in the Westgate.We arrived around 11.05 am and for the first time, went upstairs because there were so many tables with the remenants of previous occupants on the lower level that had not had the dirty cups, glasses or dishes removed.My wife and I commented that this was unusual for here and it was not until about 11.25 before these tables were cleared. We then moved to the lower level and at 11.30 I went to order our food, we were on table 14 and I ordered a chicken bites basket, only to be informed they were out of chicken bites ( poor planning by the pub I think).I then ordered a small fish and chips plus a large breakfast.We noticed that all the staff were young people, unlike when we normally visit, there is a mature blonde lady with glasses who is always attentive and very helpful.We commented that in the Westgate that the staff are always younger and do not provide a decent service, hence why we do not go there ant more.Anyway after ordering at exactly 11.30, we were concerned by 11.55 that there was no sign of our food. I did on ordering notice a lady with two young children had returned 2 meals (the waitress walked past me carrying them).I went to the bar to enquire and a young man said he would check for me, he came back and said that between breakfast and lunch orders, there was some delay due to cooking chips or something ( did not make sense, never heard that in 3 years of coming here before and had never had to wait that long, either in the past).At around 10 mins later a piping hot fish and chips arrived together with a cold large breakfast.The large breakfast had, burnt toast Cold), how can burnt toast be cold? The rest of the meal was tepid or cold. One of the eggs had a spread yoke which was rubbery.I worked out, they somehow had cooked the breakfast and then waited o cook the fish and chips to make it fresh and hot.I tried to call the server back but she had walked away out of earshot.Before we moved downstairs and ordered the food, my wife and I spoke about the young staff not doing anything about clearing up the tables, so unlike when the older lady is in attendance.After I pointed out the poor food and service, the female manager!, (again a young woman), came and said she would get it warmed up!!!I told her it was a disgrace and she should be ashamed at serving such poor food. There was no way I was going to accept that, I asked for and got a refund for my meal, this was without an apology.It seems Oxford fill their Weatherspoons pubs, with young staff who have no customer service experience or care for the service they provide (that is apart from the older blonde lady with glasses in the Four Handles.I have seen the Weatherspoons boss in Henley and Portsmouth, the staff I have spoken to in those pubs say he is kind and caring, I do not doubt this. I do however think he might want to visit Oxford more often and check what they are doing or not doing as the case may be.It does appear that in both of these Weatherspoons in Oxford, that younger staff have no customer service experience or just do not care.I will say to be fair, apart from a round of white cold toast in Portsmouth, every other Weatherspoons experience has been good.Youth over experience, judge for yourself, go to either Oxford Weatherspoons and chance a cold meal, poor service experience.
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