I am a severely disabled widow and I have to have a nail technician to do my nails.As I have weak nails my technician recommended using WELLAS OPI Nail Envy to strengthen my nails. She purchased the OPI RED NAIL ENVY from SALON SERVICES in Loughton, Essex in June 2025. She followed OPI's application instructions to the letter, and when OPI recommended removing the Red Nail Envy, my technician tried to remove it with nail polish remover.However, not only was this impossible, but it also stained the skin on my fingers, and stained my nails and that of my technician for weeks afterwards despite frequent attempts with nail polish remover. I complained to OPI stating it was faulty and that a disclaimer should be on the outside of their Nail Envy packaging that it stains the skin on fingers and nails.OPI responded with an email stating and I quote "as the red nail envy has a strong colour payoff, to remove nail polish, soak a cotton pad with remover and press it on the nail for a few seconds before wiping and once again use a soaked cotton pad to go over the nails once more."However I had already explained to WELLAS OPI Customer Services on 27 June 2025, that this procedure had already been performed by my nail technician on numerous occasions, resulting in staining of my skin and nails, also making my nails very dry, brittle and splitting. WELLA also said they were sorry and were unable to assist me further. They also recommended reaching out to Salon Services if I wanted to pursue this further. My technician went to Salon Services and complained. Salon Services said they had been instructed by their Head Office, to refuse refunds for OPI RED NAIL ENVY.I find this level of customer service from both of these very large companies who both refuse to do anything atrocious. Apart from the fact Nail Envy is very expensive, it clearly is faulty, as I have never experienced in all my years of using different brands of nail polish such staining and damaging effects to my nails.
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