I’m incredibly disappointed with the Wella Contura beard trimmer and Wella’s customer service.While the trimmer looks great, is easy to use, and delivers precise results, the product's durability is shockingly poor—especially for its premium price. Here’s my experience:First Trimmer: Stopped holding a charge after just 9 months. The power became so weak it was unusable. Wella refused to help, stating I needed to go through the third-party supplier. The supplier, however, insisted it was a manufacturing issue and directed me back to Wella.Subsequent Trimmers: I reluctantly purchased another Contura as I needed a trimmer, but within 6 months, it failed with the exact same issue. This pattern repeated with two more units, each lasting less than 6 months before becoming defective.In total, I’ve spent over £1,000 on four defective trimmers, and neither Wella nor the supplier has taken responsibility or offered any resolution. Wella’s dismissive approach to customer service is unacceptable for a brand positioning itself as high-end.I’m now left with four unusable trimmers and no confidence in Wella’s products or support. I will not be purchasing another Wella product again and would strongly caution others against doing so.
Claim your business profile now and gain access to all features and respond to customer reviews.
