Horrible Customer Service. I've contacted them twice regarding a defective product. Was told the same thing over and over again via email. I've use this same color treatment for years and have had this issue before. Certain boxes the color does not activate. Waited days and it stayed the same white color in the tray. Was told that it was fine and would turn brown on my hair! I doubt anyone would risk putting this mess on their hair and what it might do to it.
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