I ordered two bronze Cleveland Browns luggage tags with engraving on the back. Only one was engraved. I received them on 10/4 and immediately called. I was told I would be sent a form to send back the one that was not engraved and a replacement would be ordered. Unfortunately I will not have it in time for our anniversary on 10/15. I was told by Doreen that I should just tell my husband another one will be coming. A rather unhelpful suggestion that does not score high marks for customer service. Additionally it is clear that the order was not thoroughly checked after being picked.
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We bring heritage design and fine craftsmanship into the 21st century with American made personalized ornaments, decor, & more. Shop and get free shipping on orders $100+!
