Review Time
On December 1st I ordered a Customized Christmas Ornament for my Wife as a Christmas present. It was exactly as advertised. And Shipped exactly when stated. They also responded immediately to my questions. Best Business ever to do business with. Their Items are all world class, and Collectible quality. We own several other pieces.
I ordered two bronze Cleveland Browns luggage tags with engraving on the back. Only one was engraved. I received them on 10/4 and immediately called. I was told I would be sent a form to send back the one that was not engraved and a replacement would be ordered. Unfortunately I will not have it in time for our anniversary on 10/15. I was told by Doreen that I should just tell my husband another one will be coming. A rather unhelpful suggestion that does not score high marks for customer service. Additionally it is clear that the order was not thoroughly checked after being picked.
I like your products very much. I did have a hard time navigating your website. I visited the site several times before I was finally able to put the desired items into the cart. Add to cart would appear for only a second and then go away.
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We bring heritage design and fine craftsmanship into the 21st century with American made personalized ornaments, decor, & more. Shop and get free shipping on orders $100+!
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