I have been using Whirley Pop for 20 plus years. I used to wear out the plastic gears and get a new one. I purchased metal geared, but within a few uses it pops up off the grank gear. I have to push it down when in the middle of popping. I am surprised this is occurring, I have tried customer service in the past and I was offered a discount for a new one, so this time I am just using it as is. Seems like an easy engineering correction to stop issue.
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