They have a terrible return policy and will not take back unused products still in packaging! Terrible, rude customer service. I recently ordered the Swales Pehlam at the advice of my trainer. When it arrived I realized you cannot use it without a curbchain. I was fairly certain my highly sensitive mare would not tolerate the chain and didn't want to spend all that money on a bit she would reject. By the time I found a bit to try with a chain and realized it was outside the return window. But I still expect a company to accept unused, still in the packaging products. Is that unreasonable? I don't think so.
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