Review Time
They have a terrible return policy and will not take back unused products still in packaging! Terrible, rude customer service. I recently ordered the Swales Pehlam at the advice of my trainer. When it arrived I realized you cannot use it without a curbchain. I was fairly certain my highly sensitive mare would not tolerate the chain and didn't want to spend all that money on a bit she would reject. By the time I found a bit to try with a chain and realized it was outside the return window. But I still expect a company to accept unused, still in the packaging products. Is that unreasonable? I don't think so.
Our horses are very happy with the bits we bought. Our young horse however managed to damage the bit. I contacted customer service and, although it is probably our mistake, they proposed to replace the bit by a thinner version for free. Very fast and accurate feedback. They help to look for a solution.
The gel bits are made of substandard material. Our pony bit through to the metal core after 10 minutes of use from new, causing his tongue to bleed. We have been using a similar bit on him until now (Nathe) with no issues. Winderen gel bits are unsafe.The bit was bought from a Winderen supplier in the UK
mouthpieces started flaking off in first month, metal cheek pieces rusted, stirrups started peeling and do not provide any shock absorption as advertised, half pads just cheap foam in a nice cover. No returns or aftercare of any kind. Update: looks like their solution is to throw a couple fake reviews on here rather than refund their scam products. All of their products are cheap junk and fall apart. None of their claims are honest. Its a full blown scam company that puts money into Instagram advertising when it could be better spent refunding for faulty goods or perhaps actually making products that do what they claim.
I have two bits from them. They are both broken. I have a horse that chews a lot and bought this because it said on their website that it was suitable for it. But have now both broken within a year. My horse gets a dentist every 8 months. That's a lot of money to pay for such a bad product
Mouthpiece fell apart after a few months of only weekly use over the winter. When I told the company, they listed several (false) reasons why this was my fault (eg. that I don't have horses dental work up to date when the horse was seen six months prior and is checked annually, that the horse was fed alfalfa when they are not, etc). They refused any sort of compensation.Cheekpieces rust and stick easily as they are overlapping metal. They do not seem to have been constructed with an actual horse in mind, as the proportions are wonky and not aimed at utility.--Note that mouthpieces suffer from the same, as they are huge inside the horse's mouth. They were large on my draft cross, so I can only imagine how they might look on an average-sized horse.Stirrups are just cheap plastic and not constructed with any impact mechanism as claimed on the website. Half pads look pretty but claims made about them also appear inaccurate. Products are overpriced, advertised with false claims and bogus research and not fit to purpose
Honestly I am surprised to see so few opinions. I am really happy with products themselves, as well as with the support team. I was unsure about the bit I should choose for my horse, and with the advice provided it was great success. Also the half pad I npurchased made huge difference both for my horse (he is so loose now <3) and for me - my back pain is gone!Would recommend to everone.
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