We put an order in for deliveroo for £105 for all our staff at work, this was ordered at the HULL BRANCH we got all our order out and the CYO Egg noddle box was missing when we unpacked the order, i contact Wok and Go hull branch to advise that box was missing, the first thing the advisor said was we counted all the boxes and they was all there, no apology that a order this size and this cost wasn't complete, i advised to them i can assure them the CYO Egg noodles was not there, he then put my on the phone to another person, i explained we had just had it delivered and we was missing this, and he said we counted the order it was all there the deliveroo driver has taken it so we needed to take it up with them, i advised we had ordered from this company so it was down to them to rectify it and repeated to tell me that it was not them and they sent them all out, i asked to speak to a manager and the man said i am the manager so i said ok thats fine i will be taking it higher, he then said to the exact words " you can put a complaint in but it will come direct to me and i will reply with the same thing i have said to you" i then said thats fine i will take it higher to which he then said "i am the highest so all the complaints will come to me" at which point i again assured him there is alot higher then him, his tone was absolutely disgusting and awfully rude, i will not ever order from this company again and i definatley will not be going into store aswell, Absolute discgrace! all we wanted was the 1 order we was missing out of the 12 meals we had ordered and paid for to be re sent out to us. AWFUL!!!!!!!!!!
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