I was at the Midland Way Nottingham store at 8:47pm 17th August and ordered 2 Large Combo boxes. Whilst I was ordering the Male on shift was already cleaning down the cooking area with cleaning fluids and alot of water. Whilst I was waiting he was cleaning and the woman on shift was having to wait to start cooking which in turn meant I was waiting longer. During her cooking he was still cleaning around her, fluids and water everywhere and also wasn't very careful. I found this rude , ignorant and dangerous as the fluids were right next to where my food was being cooked not to mention there was over an hour until closing time which is when cleaning should commence. After tasting the food when I got back I had to throw away both boxes, something wasn't right and I believe it's because it was cooked in a pan that had cleaning fluid water within it. None of my wok and gos have ever tasted like this before. It wasn't right. I don't blame the cook, she looked uncomfortable around this worker whilst I was there and was cooking when he left the pan, not knowing he will come close again and carry on cleaning, not speaking speaking her and shoving her out the way. I would like the Male staff member to be reminded of when the correct time to clean is and that it IS NOT okay to clean around a cook which contaminated my food and taught how to behave and communicate around his colleagues and customers. I would also like my meal fully refunded as it was wasted, not to mention the cost in fuel.I made the above initial complaint on the 17th August via your complaints process and then chased it up after not hearing anything on 16th October via the same process, this is not acceptable!
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