ZERO customer service. Could not be farther from their claim of 24/7 access. I needed to cancel a reservation for which I pre-paid. Made numerous attempts in the week leading up to my reservation. All failed!!! The link in confirmation email did not work. The email address repeatedly bounced back "undeliverable". No way to cancel through phone system, or reach a live person, or even leave a message! Finally filed a fraud hold with my credit card company. We'll see if I get a refund.
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