Review Time
My car, which is an exotic, was damaged during its stay at Z Parking. I can't prove it, but it seems that someone took it for a joy ride. During this alleged joy ride, the compressor for the AC system blew up. It exploded internally, like nothing I'd ever heard of before, sending metal chips into the AC system. The repair will be expensive, but I don't know how much yet. When I first ran the car at pickup, the engine ran very rough, which indicates that someone drove it hard before I started it up. Also, there were numerous settings on the dashboard and on the steering column that were messed up. I never touch those settings, so this is clear evidence that the car was tampered with. I've never experienced anything like this in other parking companies, and I travel a lot. Don't leave your expensive car at this lot.
ZERO customer service. Could not be farther from their claim of 24/7 access. I needed to cancel a reservation for which I pre-paid. Made numerous attempts in the week leading up to my reservation. All failed!!! The link in confirmation email did not work. The email address repeatedly bounced back "undeliverable". No way to cancel through phone system, or reach a live person, or even leave a message! Finally filed a fraud hold with my credit card company. We'll see if I get a refund.
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