I ordered a pair of shoes from Wydr on January 4 and spent weeks stuck in an exchange and refund loop. I was told different things about restocking timelines for the exchange size and style, and only after multiple follow‑up emails did it become clear that there was effectively no reliable restock plan and that I should choose between a refund or a different style.
After I finally requested a refund, I received an email saying it had been “processed” and should appear within a few business days. As of today (Feb 25), I still have not seen the refund posted to my account, and I had to email again just to be told “sorry for the delay” with no concrete proof of when the refund was actually submitted.
The product concept for wide feet is promising, but the lack of clear, proactive communication and the stalled refund/return process make this a risky purchase. Because fit is critical for wide feet and you may need to try and return or exchange, I would not recommend buying from Wydr unless you know for sure you won't need return or refund.
Replacement options: I went for Orthofeet (though I didn't need a return; plus they're HSA/FSA eligible) and Propet (via Amazon, return is super easy) instead. I'm WW for Wydr, between wide and extra-wide for Orthofeet, xx-wide (4E) for Propet.
Claim your business profile now and gain access to all features and respond to customer reviews.
An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.
Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.See more
