Review Time
I ordered a pair of shoes from Wydr on January 4 and spent weeks stuck in an exchange and refund loop. I was told different things about restocking timelines for the exchange size and style, and only after multiple follow‑up emails did it become clear that there was effectively no reliable restock plan and that I should choose between a refund or a different style.
After I finally requested a refund, I received an email saying it had been “processed” and should appear within a few business days. As of today (Feb 25), I still have not seen the refund posted to my account, and I had to email again just to be told “sorry for the delay” with no concrete proof of when the refund was actually submitted.
The product concept for wide feet is promising, but the lack of clear, proactive communication and the stalled refund/return process make this a risky purchase. Because fit is critical for wide feet and you may need to try and return or exchange, I would not recommend buying from Wydr unless you know for sure you won't need return or refund.
Replacement options: I went for Orthofeet (though I didn't need a return; plus they're HSA/FSA eligible) and Propet (via Amazon, return is super easy) instead. I'm WW for Wydr, between wide and extra-wide for Orthofeet, xx-wide (4E) for Propet.
I am planning to buy another pair of shoes from Wydr soon! I recently bought the wrong size and they were so diligently and quick to give me the correct one. Not to mention that I have never worn a pair of elevated shoes without shoe pain and I managed to walk around New York in their Reba’s ALL DAY LONG.
I am a paralegal and frequently walk significant distances from parking to the Courthouse to attend hearings and trials in professional attire. Wydr shoes are the most comfortable dress shoes I have ever worn, and they are cute, too! Every time I wear the Aria Double Strap Pointy Toe Mary Janes in red, I receive so many compliments! I have now purchased a total of four pair of Wyder shoes, all as comfortable and cute as the last, and I will likely purchase so many more. I am now a loyal Wydr client!
I love these shoes. Exchanges are easy. Packaging is great. Shoes are quality. True wides. True comfort. Hands down my favorite shoes. The price point is okay bit you get what you pay for which is quality. Ill take care of them and have then for decades which is more than I can say about most shoes these days.
I have received two pairs of shoes from Wydr so far, and in both instances, I misjudged my size and had to make a return. Support was top notch, and the shoes are comfortable and cute. I have a wish list going as well. So happy to have found a brand that understands that all feet are not the same, and that accommodates a wider foot. A+++
Shipping took awhile but totally worth the wait! The shoes are well made, comfortable, and made me look great without looking like clown shoes just because they were larger. I can't say enough good things abouy thrse and look forward to buying my next pair. 10/10 ABSOLUTELY recommend‼️
I am so pleased to share that I have finally found a pair of shoes I absolutely love. With my short wide feet, these fit me just right. From the moment I made my purchase until delivery, the service kept me updated on my order status and assisted me with sizing. I truly felt valued by the company.
I purchased a pair of silver mocs for over $100.00. It took some time to receive them, and I was thrilled when they finally arrived, but my excitement faded when I tried them on. They flared out on the sides. When I reached out to the support team, they were unhelpful and claimed that a refund would be straightforward if I adhered to their guidelines. I followed their instructions precisely, yet now they are denying my refund request. I advise against ordering anything from this platform; it feels like a scam.
Good quality shoes. Fit is good. Customer service was excellent. The original order was lost in transit and they immediately dispatched a replacement. They communicated any updates immediately and were very attentive to ensuring my satisfaction with my order. I like the shoes and even more so because of the excellent customer service. Highly recommend this company.
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An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.
Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.See more
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