I travel frequently for work. For over two years I've used Wyndham hotels and I've lost count how many times I need to call in to have reward points manually added because they were missed, and everytime I've tried to redeem points. It gets tiring and I have better things to do with my time than spend countless hours, countless times on the phone with their customer service department. It would benefit Wyndham to figure out the purpose of a loyalty program as all theirs has done is made me loyal to another brand. I started using Best Western about a year ago. Never once an issue with having points being applied or redeemed. I've never had to call them once. Wyndham loses a customer that stays in hotels 4 to 5 times per week because they seemingly can't run their program properly.
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Wyndham Hotels and Resorts is an international hotel and resort chain based in the United States.